Support
Tunnelist connects to servers that you add. We can help with the app itself. Questions about a server, a subscription or a payment go to the provider that issued your link.
Write to us
support@welcomevpn.ioWe answer by email. To help us answer faster, include:
- the app version (Settings → About);
- your device model and system version;
- what you did, what you expected and what happened instead;
- a screenshot of the error, if there is one.
Attach the connection log
Open Settings → Diagnostics → Connection log and use the share button. Check the log before sending: it can contain the address of your server.
Check these first
“Connection interrupted by another tunnel”
Another app holds the system tunnel. Turn off the other connections in the system settings and connect again.
“Protocol is not supported”
The link uses a protocol outside the app core, for example Hysteria, TUIC or WireGuard. Ask your provider for a vless, vmess, trojan, Shadowsocks or socks link.
“Key expired” or “Traffic ended”
The subscription from your provider has run out. The connect button is inactive until the provider renews it. Refresh the subscription after that.
A server shows “unavailable”
The latency check goes through the server itself, so “unavailable” means traffic does not pass. Open “About the server” to see the reason and try another server.
Rules with geosite or geoip do not apply
These rules need geo databases. Open Settings → Geo databases and download them.
Operator
NORTHGATE DIGITAL LTD, Harbour House, 12 Welsh Back, Bristol, United Kingdom, BS1 4RN